Project Manager

1. Prepare project documents: CAPA plans, Rate Card, internal and external rates, CR; excel logic
2. Develop and maintain monthly project delivery reporting framework;
3. Demand/staffing process
4. Monitor and coordinate the time-sheets and absence of employees
5. Manage the approvals process of working hours/overtime/vacations
6. Create/update and control project budget
7. Manage the expectations and perform the regular communications with Project Managers
8. Regular work with SAP Time administration
9. Assist employees to prepare business trips/ travel support
10. Work collaboratively with projects' teams and client team
11. Dealing with Client's Purchase Orders and Offers
12. Assign employees to required trainings
13. Perform other duties as Internal PMO assigned by the Line Manager

Resource management:
1. Preparation of regular RM reports in Excel
2. Participation in Resource management meetings
3. Daily support for Project Managers
4. Business correspondence (Outlook)
5. Creation of guidelines (PowerPoint) for new activities
6. Daily work with Share Point
7. Resource request creation and maintenance
8. Resource search (open positions vs available resources)
9. Other regular minor tasks related to Resource management

Operations support:
1. HR reports preparation and review
2. Account (customers) review
3. Vacation report
4. Trainings report

1) Work force management:
- Quality check of resource requests
- Data consolidation/validation
- Business correspondes
- Work with Share Point
- Regular Skype meeting participation
- Regular reports fulfilment
- Other general daily support to work force managers
2) Sales operations:
- Maintainance of Minutes of Meetings
- Regular support of sales directors
- Working with Salesforce system

1) прием обращений от пользователей по телефону
2) оказание консультаций по IT вопросам
3) Решение IT инецидентов в рамках своей компетенции
4) Регистрация и обработка заявок в тикет системе
5) Эскалация нерешенных заявок на другие группы обслуживания
6) Выявлять массовые инциденты и оповещать руководителя о них
7) мониторинг жизненого цикла заявок
8) Мониторинг критичных систем заказчика
9) Оповещение дежкрных инженеров согласно инструкциям
10) Выполнять массовые информационные рассылки по требованию заказчика

Answering students’ academic enquiries
Assisting with class assignments for arriving students
Assisting with organisation/supervision of departure tests & distribution of departure reports & certificates
Weekly attendance and welfare checks for students missing classes
Distributing class books to teaching staff
Preparing & distributing weekly teacher documents such as class registers and timetables
Other general daily support to academic managers.

Greeting guests
Check in for the breakfast
Resetting tables
Resetting room for the dinner